Privacy Policy

This Privacy Policy explains how Planet 7 Oz Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to handle information responsibly, use it for clear purposes and provide suitable choices where required. By using the website, you acknowledge that information may be collected and used as described below.

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Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Planet 7 Oz Casino may collect information you provide directly, information created when you use your account and technical information collected through your device or browser. We only seek information that is reasonably connected with operating, securing and improving the service.

On this page

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your enquiries. We may also keep information about your account activity, responsible gaming settings, communications and choices. This information helps us create and maintain your account, respond to support requests and provide services in a consistent way.

Verification and financial information

To verify an account and help protect the service, we may request identity or other verification documents. These may include information shown on official documents or information needed to confirm that an account is being used by the appropriate person. We may also handle payment details, deposits, withdrawals, transaction records, account balances and related information. Payment information may be processed through payment providers, and we may not retain every underlying payment credential.

Technical and usage information

When you visit or use the website, we may receive information about your device, browser, operating system, approximate location, internet connection, IP address, pages viewed, session activity and interactions with website features. We may also collect information through cookies and similar technologies. This information can help us keep the website working, understand general usage, detect unusual activity and improve performance.

Information you submit when creating an account or contacting support.
Verification documents and information used for identity, age, security and anti-fraud checks.
Payment, deposit, withdrawal and other transaction records.
Device, browser, connection, usage and cookie information.
Records of communications, preferences, consents and account activity.

How we use information

Personal information is used for purposes connected with providing and administering the casino service. The exact use depends on the information involved, the way you interact with the website and any requirements that apply to the service. We may use information for the following general purposes:

To create, maintain and administer your player account.
To process account activity, payments, transactions and related requests.
To complete identity, age, security and verification checks.
To prevent, investigate and respond to fraud, money laundering, abuse, unauthorised access and other suspicious or unlawful activity.
To provide customer support, answer questions and manage complaints or disputes.
To operate, maintain, test and improve the website, systems and user experience.
To send service messages, account notices and other communications needed to administer your account.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To meet legal, regulatory, compliance, reporting and record-keeping obligations.
To protect the rights, property, safety and security of players, the website and relevant service providers.

Where information is used for marketing, you can withdraw your consent or change your communication preferences. Stopping marketing messages will not necessarily stop important service communications, such as security notices, transaction updates or information about your account.

When information may be shared

Information may be shared with organisations that help operate the website or provide services connected with the account. Depending on the circumstances, this may include payment and transaction providers, identity and verification services, technology and hosting providers, security and fraud-prevention services, customer support providers, professional advisers and communications providers. These parties should receive only information that is relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect the service or investigate suspected fraud or unlawful conduct. We do not sell personal information as a general business practice. If information is processed or stored in another country, appropriate steps may be taken to protect it in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They may help remember login or account preferences, maintain sessions, support website functions, measure general traffic and understand how features are used. Some cookies may be provided by service providers that help with security, analytics or website operation.

You can manage, block or delete cookies through the settings in your browser. If you restrict certain cookies, parts of the website may not work as intended, and you may need to enter information or set preferences again. Browser controls differ, so you should check the instructions or help information provided with your browser.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. Measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the systems involved. No website, device or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account or information has been accessed without permission.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the reason it was collected. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable obligations.

Your privacy rights and contacting us

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may need to be assessed against security, legal, fraud-prevention and record-keeping requirements. We may ask for information needed to confirm your identity before completing a request.

How to exercise your rights

To make a privacy or data request, contact support@planet7ozcasino.wtf. You may use this address to ask for access to the personal information we hold about you, request correction of inaccurate or incomplete information, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive documents.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation.
Correction: ask us to update information that is inaccurate, incomplete or out of date.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent or ask for marketing communications to stop. You may also use an unsubscribe option where one is included in a message.

Deleting an account or withdrawing marketing consent does not automatically require every record to be erased. Information may need to be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology or privacy requirements. The current version will apply when it is published on the website. You should review this page periodically, particularly before providing new information or using a new feature. Continuing to use the website after an update may indicate that you have read the revised Policy.